Help center

Answers to the most common questions – and how to get the most out of linkaura.

🚀Getting started

How do I create my page?+

Sign up for free, choose your role and goals in the guided onboarding – or skip everything and start right away. Then add links and sections in the editor. Your page is ready in under 2 minutes.

How do I add links and sections?+

In the editor, under Buttons and sections, create groups with freely named headings and drag your links into them. That keeps everything clear instead of one long list.

How do I share my link on Instagram and TikTok?+

Copy your linkaura link (or your own domain) and put it in your bio. When someone taps it, the deeplink opens your page in the real browser – not the limited in-app browser.

🌐Custom domain

How do I connect my own domain?+

Add two DNS records (CNAME + TXT) at your domain provider, which we show you. No Cloudflare account needed – your domain can stay with IONOS, GoDaddy, Namecheap etc.

How long does activation take?+

Once the DNS records are set, we set up the SSL certificate automatically – usually your page is live on your domain in under 15 minutes.

🛡️Safe on Instagram (ban protection)

How do I avoid an Instagram ban?+

Use your own clean domain, set the 18+ warning to show on click (then Meta's bot sees a clean page) and enable shield protection. The ban-protection check shows your risk and what to improve.

What does the ban-protection score do?+

It analyses your page like the Instagram bot and rates links, text, emojis and structure. You get a risk score from 0–100 plus concrete tips on how to be safer.

What is the deeplink and why do I need it?+

When someone taps a link in Instagram, Instagram's mini-browser opens – without saved logins and payment, which makes purchases fail. The deeplink opens your link in real Safari or Chrome, where everything works.

📧Email marketing

How do I collect emails?+

Enable the email form on your bio page. Every new contact lands automatically in your list in the Email area.

How do I send a newsletter?+

In the Email area under Create campaign you write a subject and message (with a placeholder for the name) and send to all subscribed contacts. You can export your list as CSV anytime.

💳Account & billing

How do I change my plan?+

Under Plans you choose a different plan – upgrade or downgrade anytime. For the agency plan you set the number of profiles via a selector.

How do I cancel?+

In your billing settings you can cancel anytime. Your access stays until the end of the paid period; after that your account continues on the free plan.

🏢Agency & team

How do I manage multiple profiles?+

In the Agency area you create as many model or brand profiles as you like and see views, clicks and revenue of all profiles at a glance.

How do I invite staff?+

In the Agency area, under Team and access, you invite staff and assign them profiles. Everyone only sees what they should manage.

Still have questions? Write to us – we usually fix issues within 24 hours.

✉︎ Contact support