Help center

Answers to the most common questions – and how to get the most out of linkaura.

🚀Getting started

How do I create my page?

Sign up for free, choose your role and goals in the guided onboarding – or skip everything and start right away. Then add links and sections in the editor. Your page is ready in under 2 minutes.

How do I add links and sections?

In the editor, under Buttons and sections, create groups with freely named headings and drag your links into them. That keeps everything clear instead of one long list.

How do I share my link on Instagram and TikTok?

Copy your linkaura link (or your own domain) and put it in your bio. When someone taps it, the deeplink opens your page in the real browser – not the limited in-app browser.

🌐Custom domain

How do I connect my own domain?

Add two DNS records (CNAME + TXT) at your domain provider, which we show you. No Cloudflare account needed – your domain can stay with IONOS, GoDaddy, Namecheap etc.

How long does activation take?

Once the DNS records are set, we set up the SSL certificate automatically – usually your page is live on your domain in under 15 minutes.

🛡️Safe on Instagram (ban protection)

How do I avoid an Instagram ban?

Use your own clean domain, set the 18+ warning to show on click (then Meta's bot sees a clean page) and enable shield protection. The ban-protection check shows your risk and what to improve.

What does the ban-protection score do?

It analyses your page like the Instagram bot and rates links, text, emojis and structure. You get a risk score from 0–100 plus concrete tips on how to be safer.

What is the deeplink and why do I need it?

When someone taps a link in Instagram, Instagram's mini-browser opens – without saved logins and payment, which makes purchases fail. The deeplink opens your link in real Safari or Chrome, where everything works.

📧Email marketing

How do I collect emails?

Enable the email form on your bio page. Every new contact lands automatically in your list in the Email area.

How do I send a newsletter?

In the Email area under Create campaign you write a subject and message (with a placeholder for the name) and send to all subscribed contacts. You can export your list as CSV anytime.

💳Account & billing

How do I change my plan?

Under Plans you choose a different plan – upgrade or downgrade anytime. For the agency plan you set the number of profiles via a selector.

How do I cancel?

In your billing settings you can cancel anytime. Your access stays until the end of the paid period; after that your account continues on the free plan.

🏢Agency & team

How do I manage multiple profiles?

In the Agency area you create as many model or brand profiles as you like and see views, clicks and revenue of all profiles at a glance.

How do I invite staff?

In the Agency area, under Team and access, you invite staff and assign them profiles. Everyone only sees what they should manage.

Still have questions? Write to us – we usually fix issues within 24 hours.

✉︎ Contact support